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Finally, an HONEST and Caring specialist,12/15/2013
Frank Leff was able to quickly identify the source of our leak with a variety of fancy gadgets without ripping up our wall or ceiling. While he was here, he also advised me on possible water problems and everyday household water tips. He spent a long time here and was very personable, sincere and punctual. His fee was VERY reasonable and fair. I would highly recommend him if you have any water leak or water damage issues.
Honest and Fast-responding, 10/14/2013
Frank came out within hours on a Friday afternoon after we found some minor mold in our guest room closet due to water intrusion. Frank's passion, transparency and honesty came through on the phone and this was validated in person. He was able to quickly diagnose and resolve all of our issues at the house. My wife and I would highly recommend Frank if you find yourself in the unfortunate situation of having water damage inside your home.
A wise choice 12/23/2014
I highly recommend Frank with Water Out. His quote was just a tad higher than my lowest quote, but his proposal for water remediation was far less invasive. The other company recommended pulling up half my linoleum, poking holes in my drywall (requiring me to repaint the wall--though I don't have matching paint), and taking away the baseboard in the affected area. These steps would have required me to get probably two different companies in to repair those things, in addition to paying for the replacement materials. Another company (FAR more expensive) wanted to rip out my carpet padding, then charge me for carpet cleaning to disinfect it. Frank arrived the same day I called, and started work as soon as I authorized it. He was able to lift the carpet and use a dehumidifier and fans to dry out the carpet and the affected room. I felt confident it had dried because he took infrared readings right after the disaster and also after the drying was complete. The only think I had to do when he finished was a little painting where he had lifted the baseboard up and replaced it (with paint I have on hand). One problem did come up--when he went to tack down the carpet, the threshold snapped. However, he paid to have that repaired, and it looks better than before! Throughout the whole process, Frank worked hard to please us, and I recommend him without reservation.
Honest and Knowledgeable 04/12/2014
I called Water Our soon after the main floor toilet overflowed. The water had already penetrated the basement ceiling and soaked part of the basement carpet. Mr. Leff gave me an honest ballpark estimate over the phone and came out that morning. He returned 2 days later to make sure that everything was dry before taking back his high-powered fan and equipment. He was very thorough--using high-tech devices that accurately measured the presence of moisture in the floors & walls. (He did not rely on guesswork as the other companies would have done per my calls to them.) I was paying for the water removal on my own, not through my insurance. Mr. Leff kept to his estimate and even eliminated a charge for a line item he did not have to complete. Based on my calls to other companies you have to be careful who you hire. Most "water extraction" companies are really just carpet cleaners who do not have the knowledge or equipment necessary to dry the pad & floor beneath the carpet, nor do they know how to test for water damage in walls or wood floors. I would recommend Water Out for small or large jobs.
Find Us On Angie's List
Description Of Work:
My cabinets under the bay window in my dining room were moist. Called Frank to check on the water behind the cabinets.
Frank came over right away and assessed the cabinets and the walls around my bay window. He told me that the cabinets had to be removed ). He contacted another contractor who came out the SAME day to remove the cabinets. Frank came back with fans and sprayed the area to make sure there was no mold (or future mold). Frank left the fans for 3 days; came back on a Sunday to check again and decided the area was still too wet. He left the fans for another two days (free of charge) and came back again on Tuesday to check the area and take the fans back.
Frank was extremely professional and HELPFUL!! I would never have been able to take care of this as quickly as we did without Frank's help. He is very knowledge and has many contacts through Homecare Professional Contractors group where he is a member. I already have a cabinet maker coming this week to help me rebuild the cabinets.
You can't go wrong by calling Frank! I highly recommend him!
Description Of Work:
After we bought our new house, we discovered a rank smell in the basement. We were concerned that the basement walls or floors may have had hidden cracks which allowed water in and provide a healthy environment for mold. We called Water Out to investigate the possibility of a water related cause. Frank Leff came to our house and provided a thorough investigation using a variety of moisture sensing tools including an infrared camera which can identify potential water leaks through temperature differentials. He went over all walls, floors, and ceiling areas with his sensors. If there was a possible positive reading, he used other non-invasive techniques to validate his readings. He explained that leaks in HVAC duct work can leave infrared signatures similar to water leaks and used his other equipment to demonstrate his point. After an extensive investigation he concluded, and I am convinced, that the source of the odor was not an active leak. While we did not learn the rot cause or the actual source, were able to rule out a potentially expensive issue as the cause.
I found Water Out because I found a receipt for services rendered in the past in this house. Frank answered my call and arrived at the appointed time. For me, it was an educational as well as a stress reducing experience. Being an engineer, I like to see how things work and delve deeper to discover the "why." Frank is a treasure trove of how, what, and why's related to moisture and indoor water related issues. When I mentioned that our new house had an upstairs laundry, he provided a list of several proactive leak prevention steps to help reduce the likelihood of damage resulting from an upstairs leak.
Frank told me about some of his truly amazing equipment including a superfast and safe drying technique which uses a special truck which forces warm, dry air into a house and simultaneously removes cooler moist air. The heat exchange process sucks up excess moisture in a similar way a food dehydrator dries food. The inventory of equipment he has at his disposal means that no job is too large or too small for WATER OUT.
Frank is most concerned about providing the appropriate level of service, and he listens to your concerns. He is a problem solver, not a salesman looking to get in the door with some parlor trick and then upsell you for expensive and unnecessary services.
I am glad that our paths crossed, and, as unfortunate for Water Out as it may be, I am glad that I did not need to use his expertise for anything other that a in depth assessment. I am very glad that I met him, and we will certainly keep his contact information close in case the unimaginable occurs.
Thanks Frank. I will provide a reference for you anytime!
Description Of Work:
Provided services for flooded basement.
Frank was wonderful! Our neighbor's basement flooded while they were out of town. We met with Frank while they were gone. She contacted Frank with Water Out to come and evaluate the damage. He was punctual and professional. Frank kept the cost down and got the job done without ripping out sheetrock and carpet. He came back several times to make sure everything was drying out and that his equipment was properly placed, etc. Great experience! I would definitely use him if we ever had problems. He is the owner/operator too! Frank was very easy to work with and trustworthy.